Subscription, Billing & Digital Product Policy
Subscription & Membership Billing
Certain products and services offered through The Scrub Ninjas®, Academy Level Up™, and EDTECH EDU LLC® may be provided through recurring subscriptions, memberships, installment plans, or ongoing access models.
By purchasing a subscription or membership, users authorize recurring billing through the selected payment provider unless canceled prior to the next billing cycle.
Subscription billing may occur through:
- Apple App Store®
- Google Play®
- Thinkific®
- LearnDash®
- Circle.so®
- Stripe®
- PayPal®
- or other authorized payment platforms.
Billing schedules may vary depending on the selected product, membership tier, course, licensing agreement, or subscription plan.
Subscription Notice (Appstore)
Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.
Users may manage or cancel subscriptions through their Apple App Store® or Google Play® account settings.
Deleting the app does not automatically cancel an active subscription.
All purchases are subject to the billing policies of the respective platform provider.
Unauthorized Sharing
Subscription access, membership accounts, and educational licenses are intended solely for the registered user or authorized institution.
Unauthorized sharing, redistribution, resale, credential sharing, or commercial reproduction of educational content is strictly prohibited and may result in suspension or termination of access without refund.
Price Changes
Subscription pricing, membership fees, institutional licensing fees, and educational product pricing may change periodically.
Users will be notified of material pricing changes where required by the applicable billing platform or governing law.
Refund Policy
Due to the digital nature of our educational products, courses, memberships, downloadable materials, question banks, and learning platforms, all sales are generally final unless otherwise required by applicable law.
We do not guarantee refunds for:
- partially used subscriptions
- completed downloads
- accessed course materials
- consumed digital content
- unused membership time
- academic outcomes
- examination results
- dissatisfaction related to personal study preferences
Refund requests may be reviewed on a case-by-case basis at the sole discretion of EDTECH EDU LLC®.
Cancellation Policy
Users may cancel recurring subscriptions or memberships at any time through the platform where the original purchase was made.
To avoid future billing charges, cancellations should be completed prior to the next renewal date or billing cycle.
Please note that deleting an application, removing access to a course, or deleting an account does not automatically cancel an active subscription or membership.
Subscriptions purchased through third-party providers, including Apple App Store® or Google Play®, must be managed directly through the user’s respective account settings with those providers.
Website-based memberships, courses, and subscription services purchased directly through The Scrub Ninjas®, Academy Level Up™, or EDTECH EDU LLC® may be managed through the user’s account portal or applicable billing platform.
Access to subscription content and membership features may remain active through the end of the current billing period following cancellation unless otherwise stated.
Subscription Cancellation Notice
Subscriptions automatically renew unless canceled before the next billing cycle.
Users may manage or cancel subscriptions through their Apple App Store® or Google Play® account settings.
Deleting the application does not automatically cancel an active subscription.
Access to subscription features may continue through the remainder of the current billing period after cancellation.
